Shipping policy
We ship worldwide from Europe. Below is everything you need to know about how long your order takes, what it costs, and what happens if something goes wrong along the way.
Processing
Orders are prepared for dispatch within 1 to 3 business days, excluding weekends and public holidays. During drops, restocks and sale periods this can take slightly longer. You'll receive a confirmation email with tracking as soon as your order is registered with our carrier.
Delivery Times
Standard orders arrive within 6 to 16 days from the moment you order. The range covers processing, dispatch and transit, and it varies by destination, which is why we've broken it down below. All times are calendar days.
| Destination | Estimated Delivery |
|---|---|
| Belgium, Netherlands, Luxembourg | 6 to 10 days |
| Germany, France | 7 to 12 days |
| Rest of EU | 8 to 14 days |
| United Kingdom, Switzerland, Norway | 8 to 14 days |
| United States, Canada | 8 to 16 days |
| Rest of the world | 10 to 16 days |
These are estimates, not guarantees. Carrier delays, customs inspections and extreme weather sit outside our control.
Pre-Orders
Pre-ordered pieces are produced after you order, which is what makes them possible in the first place. It's how we bring back sold-out styles and release limited runs without overproducing. Expect delivery around 4 weeks from the order date. The expected window is always listed on the product page, and we email you at each stage, including tracking once your order ships.
If your order contains both in-stock and pre-order items, everything ships together once the pre-order is ready. Need the in-stock pieces sooner? Email us and we'll split the shipment at no extra cost.
Shipping Costs
Shipping is calculated at checkout based on your destination and order size. Delivery is free worldwide on all orders over €150.
Customs, Duties and Import Fees
We cover customs and import fees on worldwide orders. No surprise charges on delivery, and no fees to pay before your parcel is released.
Tracking
Your tracking number is generated the moment your order is registered with the carrier, but scans only appear once the parcel physically moves through their network. A few quiet days at the start is normal and doesn't mean anything is wrong. Track your order any time at buchan.store/apps/trackorder.
If tracking hasn't moved at all after 10 days, email us at support@buchan.store with your order number and we'll chase the carrier for you.
Incorrect Addresses
Please check your address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we'll reship it once you cover the new shipping cost. Address changes can be made while your order is still being prepared, so email us as soon as possible and we'll do our best to catch it before dispatch.
Missing or Damaged Parcels
If your parcel arrives damaged, or items are missing from it, contact us within 14 days of delivery with your order number and photos. We'll sort a replacement or refund.
If tracking shows your parcel as delivered but you haven't received it, contact us within 7 days. We'll open an investigation with the carrier. This usually means checking with neighbours, your building's reception and any local pickup point first, as parcels are often left in these places without notice.
Changing or Cancelling an Order
Contact us as soon as possible and we'll change or cancel your order if it hasn't entered processing yet. Once a parcel is packed and handed to the carrier we can no longer stop it, but you can still return it once it arrives, under our Return & Refund Policy. EU customers keep their full 14-day right of withdrawal regardless of when the order was placed.
