Pre-order Policy

Some of our pieces are made after you order. We call this a pre-order. It lets us bring back sold-out styles and make limited runs without making too much. Because we start making your item soon after you order, pre-orders have their own rules. Your local law may give you extra rights, see the last section.

1. Your expected date

Every pre-order item shows its expected delivery time on the product page, next to the Pre-order button, and in your cart. This time is for that item. Different items and colours can have different times. It is our honest estimate, not a fixed promise.

Buying a gift? Check the date before you order. If the latest date is after the day you need it, it may not arrive in time.

2. Payment

You pay the full price when you order. The price you see is the price you pay. We never charge more later.

3. Cancelling

• Within 7 days after you order: cancel for a full refund. Just email us with your order number.
• From day 8 until it ships: your item is being made for you, so we do not refund in money. You can still cancel and get the full value as store credit.
• Once it ships: we cannot stop it. You can return it after delivery under our Return & Refund Policy.

4. Changing your order

Want a different size, colour or address? Email us within 7 days after you order and we change it for free. After 7 days your item is usually already being made. We can then only change the size or colour if we have it, and the new item may get a later date. Address changes are possible until your order ships.

5. If your pre-order is late

If your item will ship later than the time we showed you, we email you with the new date. If it has not shipped by the end of the time we showed you, you choose:

• Keep waiting. It ships as soon as it is ready.
• Store credit with 10% extra. We cancel the item and give you its full value plus 10% to use on anything.
• Full refund. We cancel the item and refund what you paid for it, to your original payment method.

If we cannot make your item at all, we cancel it and refund you in full. You do not need to ask.

6. Orders with pre-order and in-stock items

Everything ships together when the pre-order item is ready. Want the in-stock items sooner? Email us and we send them first, for free.

7. Refused or returned parcels

If you refuse the parcel or it comes back because the address was wrong, we treat it as a return: we refund the items and take off the return shipping cost. We tell you the amount first.

8. Please help us reach you

Check your email and delivery address before you pay. Look in your spam folder if you do not see our emails.

9. Changes and questions

We may update this page. The version that applies to your order is the one shown when you placed it. Questions? Email support@buchan.store. We answer within 5 business days.

10. Customers in the EU, EEA and UK

If you live in the EU, the EEA or the UK, the law gives you extra rights, and they come before the rules above. You can cancel a pre-order at any time before it ships, without a reason, for a full refund in money. Email us or use our Withdraw from contract here button. We refund within 14 days, to the payment method you used, without any fee. Store credit is only given if you ask for it. After delivery you have 14 days to change your mind, and every item has the 2-year legal guarantee.

Buchan Company BV · Wittemolenstraat 61, 9040 Gent, Belgium · Company no. 0789.938.603 · VAT BE0789938603 · support@buchan.store