Terms of service

Version of 27 October 2026. These terms apply to every order on buchan.store. Please read them before you order. You can save or print them at any time.

1. Who we are

buchan.store is run by Buchan Company BV, Wittemolenstraat 61, 9040 Gent, Belgium. Company number (KBO/BCE) 0789.938.603. VAT BE0789938603. Email: support@buchan.store. In these terms, "we" and "Buchan" mean Buchan Company BV, and "you" means the customer.

2. Our products

We describe and show every product as accurately as we can, including its main features, sizes and price. Our products are designed in Ghent and made by our production partner in China, and they ship directly from there to you.

3. Prices

All prices include VAT. Shipping costs are shown before you order, at the latest in the checkout. The price that applies is the price shown when you place your order. You never pay customs or import fees (see our Shipping Policy). If a price is clearly wrong (an obvious mistake), we contact you before we ship. You then choose to keep the order at the right price or to cancel it with a full refund.

4. How ordering works

• Choose your items and go to checkout.
• Fill in your details. You can check and correct everything before you order.
• Click the order button. Your order is then binding and you agree to pay.
• We send you an order confirmation by email. The contract is made when you receive it.

The contract language is English. We keep a copy of your order, and you can see it in your order confirmation email and in your account.

5. Payment

You pay when you order, with one of the payment methods shown in the checkout. Pre-orders are also paid in full when you order.

6. Pre-orders

A pre-order is made after you order. The expected delivery time is shown on the product page, and we email you at each stage. You can cancel a pre-order at any time before it ships, with a full refund. If we cannot deliver within the time we told you, you can give us a short extra period. If we still do not deliver, you can cancel and we refund you in full straight away.

7. Delivery

We deliver to the address you give us, within the times in our Shipping Policy. The items are your risk from the moment you (or someone you chose) receive them. If we deliver late, you have the same rights as in section 6.

8. Your right to change your mind (withdrawal)

You can withdraw from your order within 14 days after delivery, without giving a reason. Then you have another 14 days to send the items back. Use our online button Withdraw from contract here, the returns portal, email, or the withdrawal form. We refund everything you paid, including standard shipping, within 14 days. You pay the cost of sending the items back. All details are in our Return & Refund Policy.

9. Legal guarantee

Every product has the 2-year legal guarantee of conformity. This is your right by law. If a product is faulty or not as described, you can ask for a free repair or replacement, and if that is not possible, a price reduction or your money back. A fault that shows up within 2 years after delivery is presumed to have been there at delivery, unless we prove otherwise. Please tell us within 2 months after you notice the fault. Nothing in these terms limits this guarantee.

10. Our liability

We are liable as the law says. Nothing in these terms limits or excludes our liability where the law does not allow it, including for faulty products, for damage we cause on purpose or by serious fault, and for death or injury.

11. Members Club and giveaways

The Buchan Members Club and our giveaways have their own rules, which you find on their pages. Those rules apply on top of these terms.

12. Intellectual property

The Buchan name, designs, photos and texts belong to Buchan. Our cheetah pattern is a registered EU design (No. 015150566-0001). You may not copy them for commercial use without our permission.

13. Your personal data

We use your personal data as explained in our Privacy Policy.

14. Questions and complaints

Email support@buchan.store. We answer within 5 business days. If you are not happy with our answer, you can contact the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur), Koning Albert II-laan 8 bus 1, 1000 Brussels, consumentenombudsdienst.be.

15. Which law applies

Belgian law applies to these terms. If you live in another country, you keep the protection of the mandatory consumer law of your country. You can always go to the court of the place where you live.

16. Changes to these terms

We may update these terms. The version that applies to your order is the one shown when you placed it.